FAQ

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to care@gymonster.club
We believe in delivering excellent customer service and we are dedicated to satisfying our customers. If you have any questions, comments or suggestions, feel free to click ‘Email’!

care@gymonster.club

Get in touch! We would love to hear from you.
Yes, of course! We use SSL (secure socket layer) security to ensure that all of your data is encrypted and kept safe at all times.
Pay With Paypal
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Pay With Credit/Debit Card
    
The available credit card options are listed above.
Please note that Gymonster.club does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

Pay With Online Bank Transfer
 

SOFORT Banking is a real-time bank transfer payment method that shoppers based in Austria, Belgium, Germany and Switzerland. 
Giropay is a very popular online banking payment system in Germany.
If you have purchased Monday - Friday before 9am PST, your order will ship out that day.
If you purchase after 9am PST we cannot guarantee same day shipping.
Lastly, if you purchase during the weekend or a holiday we will be shipping out your order the next business day.
We pride ourselves on the ability to get your orders as fast as possible, which means if you need to make a change to your order please reach out to us as soon as possible.
The best form of communication is our support email, which is care@gymonster.club
We will do our best to get your order changed ,but if your order has reached our fulfillment center ,we have no way of changing your order or canceling it.
Yes! We have a 60-day return policy, so you have up to 90 days from the time you receive your watch to return it for a full refund or exchange it.
Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition.
1. Please send email to care@gymonster.club, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After our Customer Service team confirm the item can be retunrned, you will receive return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 7 business days after we receive your package. We'll issue the refund to your payment account in advance or your PayPal account.
Return Conditions
1. You have 15 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 15 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Gymontser.club products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return Address
If you wish to return the items to the nearest return address, please send email to care@gymonster.club, our customer service representative will get back to you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
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